The Hotel Escargo Essay Example for Free

The Hotel Escargo EssayThe Hotel Escargo has asked for a summary of the observations found for improvement. In this field of study the hotel needs will be summarized and a job design and measurement strategy for ensuring improvement will be proposed. IntroductionThe Hotel Escargo has many receiptss that need improving such as check-in and check-out service, multi-lingual ply, complementary concierge desk, room service, local area transportation, and amenities. Hotel needs and rank of importanceCheck-in and check-out serviceAmenitiesMulti-lingual staffLocal area transportationAccording to Ricarda B. Bouncken, the more an employee knows about what the customers deficiency and service procedures, a hotel can improve service quality. Service quality depends strongly on the ability of hotels to acquire, to develop, to accumulate, and to distribute knowledge as differentiates. Check-in and check-out servicesFor the Hotel Escargo, check-in and check-out service needs improving. On July 31, 2012, it took 8439 seconds to check in 29 guests. The average sentence for checking in 29 guests is 291.0 seconds, 4 minutes and 51 seconds. The check-out time for Hotel Escargo for 32 guests on August 1, 2012 was 6703 seconds, 3 minutes and 17 seconds.In order to slenderise the number of service operations and speed up check-in and check-out, the hotel can get discipline about the guest prior to them arriving by acquiring information about the guest when they book online or by phone from the preferences they list.AmenitiesHotel and room amenities are important to guest. For the hotel amenities, complementary concierge service, restaurants bars with a mixed bag of foods, 24 hour in-room dining, full service spas, golf club, conference and event space, fitness zone, and multi-media kiosks for email and airline check-in are all comminuted amenities guest will love.Room amenities can include hair dryer, microfiber bathrobes, down pillows, Thai bed linens, on demand mo vies and entertainment, private bar, in-room unspoilt suitable for laptop storage, alarm clocks, complimentary high speed wireless internet access, same day dry cleaning, thermostat control, and pet friendly commendations.Multi-lingual staffNot only should staff be efficient and friendly. A well versed staff should be in place for those who do not speak the language. Local area transportationNot everyone will be able to rent a car, or even want to drive in a place they do not know well or at all. The Hotel Escargo can provide local transportation to and from the airport, to the local shopping areas and points of interest. Areas to improve deep down the next 3-6 monthsCheck-in and out services can and should be the first thing the hotel improves. Multi-lingual staffing should be a variety of staff members who are courteous, friendly, efficient and quiet in different languages, and amenities. Starting with the little things such as adding alarm clocks to each room and wireless int ernet access, up-grade to quality bedding including pillows and bathrobes, and upgrading the televisions to nominate on demand and entertainment. Proposed job design and measurement strategyCheck-in and check-out servicesThe Hotel Escargo can improve check-in and check-out services byimplementing an online check-in service at the time of booking and by gathering the customers preferences at the time of booking as well as when taking reservations by phone.The first beat to implementing this improvement is to set up an online booking system that will allow the customer to put in their preferences and give feed back to the hotel. It should be set up so that the customer can check-in early and check-out online by credit card and reservation number. AmenitiesThe Hotel Escargo can start off their improvements by starting with what the hotel has to offer each of its guest. A survey of what the customer would like to see would help narrow down what they can offer. After a survey, customer feedback from guest who have stayed at the hotel and preferences from future guest should help sort out these amenities.Once these things are done and the hotel is clear on what their customers need, want and prefer, they can start implementing the plan with the smallest thing such as adding alarm clocks and so on.ReferencesBouncken, R.B. (2002). Knowledge Management for type Improvements in Hotels.Journal of Quality Assurance in Hospitality Tourism, 3(3/4). 25-59 Wadsworth, H., Stephens, K. Godfrey, A. (2002). Modern Methods for Quality Control and Improvement. (2nd edition). John Wiley Sons.